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Customer Service: You've Got Customers

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Course Format
Video on Demand  Video On Demand
Product ID
vvisygcu_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Video Visions
Course screen Course screen Course screen
Overview

The customer is always right. There isn’t a saying that boils down the business of business more simply. However, in a time when buyers can more readily (and rudely) grab the megaphone, it’s sometimes easy to forget the fundamentals.

Told through a relatable first-person narrative, this video reemphasizes the importance of action-driven service. Viewers hear from Michael, a college-aged waiter, as he deals with archetypal guests. The video demonstrates customer service as he learns the value of honesty, initiative and persistence on the job.

Use this course to refresh your customer service staff on best practices for providing exemplary service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • Be Honest
  • Listen Before You Sell
  • Follow Through On Customer Requests
  • Take Initiative
  • Conclusion

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