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Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Title Format Devices Supported Product ID Price
Applying Customer Service Skills Internally crmlacss_vod Buy $24.95
Applying Customer Service Skills Internally, Government Version crmlacsg_vod Buy $24.95
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod Buy $24.95
Business Friendly Customer Service tdocbfcs1_vod Buy $24.95
Customer Service & Customer Focus: Handling Angry Customers vado639i_act Buy $4.95
Customer Service & Customer Focus: Keeping Customer Informed vado187i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs vado874i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs as a Manager vado345m_act Buy $4.95
Customer Service & Customer Focus: Prioritizing Customer Requests vado902i_act Buy $4.95
Customer Service and Sales: Working as a Team crmlcssw_vod Buy $24.95
Customer Service Gone Viral at30csgv_vod Buy $24.95
Customer Service in Government: Think Like the Customer crmlcsig_vod Buy $19.95
Customer Service Skills for Patient Satisfaction crmlcssp_vod Buy $24.95
Customer Service: Avoid Costly Mistakes crmlacmi_vod Buy $24.95
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod Buy $19.95
Customer Service: Make It Easy! at30csme_vod Buy $24.95
Customer Service: So Help Me, Employee Edition vvisshme_vod Buy $24.95
Customer Service: So Help Me, Supervisor Edition vvisshms_vod Buy $24.95
Customer Service: Understanding the Customer's View crmlcsuc_vod Buy $19.95
Customer Service: You've Got Customers vvisygcu_vod Buy $24.95
Email Matters: Address Fields tdocemaf_vod Buy $7.95
Email Matters: Authoring Emails When Angry tdocemae_vod Buy $7.95
Email Matters: Complete Collection tdocemcc_vod Buy $19.95
Email Matters: Composing a Message tdocemcm_vod Buy $7.95
Email Matters: Confidentiality tdocemco_vod Buy $7.95
Email Matters: Handling Irate Customers tdocemhi_vod Buy $7.95
Email Matters: Humor in Email tdocemhe_vod Buy $7.95
Email Matters: Inappropriate Topics tdocemit_vod Buy $7.95
Email Matters: Internal Customer Service tdocemic_vod Buy $7.95
Email Matters: Jargon and Shortcuts tdocemjs_vod Buy $7.95
Email Matters: Message Length tdocemml_vod Buy $7.95
Email Matters: Opening and Closing Lines tdocemoc_vod Buy $7.95
Email Matters: Proofreading tdocempr_vod Buy $7.95
Email Matters: Replying to All tdocemra_vod Buy $7.95
Email Matters: Respond Promptly tdocemrp_vod Buy $7.95
Email Matters: Synchronous vs Asynchronous Communications tdocemsa_vod Buy $7.95
Email Matters: The Subject Line tdocemsl_vod Buy $7.95
Email Matters: Tools for Emphasis tdocemte_vod Buy $7.95
Email Matters: Writing with Conviction tdocemww_vod Buy $7.95
Essential Elements of Internal Customer Service tdoceeic_vod Buy $24.95
Essential Telephone Skills tdocetsk1_vod Buy $24.95
Five Forbidden Phrases tdocffph1_vod Buy $24.95
From Curt to Courteous: Mastering the 7 Touch Points of Communication tdocfctc_vod Buy $24.95
Have Fun: Create A Positive Culture at Work crmlhfcp_vod Buy $19.95
How to Deal With The Foreign Accent tdochdwf_vod Buy $24.95
How to Handle the Irate Customer tdochthi1_vod Buy $24.95
Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience tdocitin_vod Buy $24.95
Killer Words of Customer Service tdockwcs1_vod Buy $24.95
Listening Skills to Improve Engagement tdoclski1_vod Buy $24.95
Maintaining Customer Relationships tdocmcre_vod Buy $24.95
Patient Care: Treat 'Em Like Dogs crmlpcte_vod Buy $24.95
Proactive Customer Service tdocpcse1_vod Buy $24.95
Questioning Techniques to Determine Needs tdocqtec1_vod Buy $24.95
Selling Skills From A - H tdocssah_vod Buy $12.95
Selling Skills From I - Q tdocssiq_vod Buy $12.95
Selling Skills From R - Z tdocssrz_vod Buy $12.95
Six Cardinal Rules of Customer Service tdocscrc1_vod Buy $24.95
Six Steps to Service Recovery tdocsssr1_vod Buy $24.95
SMILE! Customer Service sshoscse_vod Buy $24.95
Telephone Customer Service: Avoiding Monster Mistakes crmltamm_vod Buy $24.95
That's Just Rude! Exploring the Rudeness Matrix tdoctjru_vod Buy $24.95
The 5 Values of GREAT Customer Service qmri5vgc_vod Buy $19.95
The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service qmrirwr2_vod Buy $19.95
The Service Mentality tdoctsme1_vod Buy $24.95
The Seven Keys to a Positive Mental Attitude tdocsktp_vod Buy $24.95

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