Business Friendly Customer Service

Businesses lose millions of dollars every year because of poor customer service. The Telephone Doctor presents this Video On Demand training and explains how to provide personal, caring and friendly customer service in a businesslike, friendly manner.

Viewers learn the importance of keeping a smile in your voice and maintaining a high energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure, shifting gears emotionally, taking a deep breath, smiling and then taking the call.

Viewers are reminded every call is unique and the quality of the customer service experience plays a huge role in a company's success. This is a great training for new or veteran customer service representatives to help stay focused on providing business friendly customer service.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Customer service representatives, call center specialists and help desk personnel

• Introduction
• What is Business Friendly Customer Service?
• Every Call is Unique
• Solve the Problem - Don't Argue
• Show Empathy
• Smile
• Avoid Emotional Leakage
• Recap