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The 5 Values of GREAT Customer Service

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
qmri5vgc_vod
Training Time ?
25 to 35 minutes
Language(s)
English
Video Format
Standard Definition
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Quality Media Resources, Inc.
Course screen Course screen Course screen
Overview

Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer service: show respect, personalize, pay attention, show you care, and advocate.

This course includes realistic scenarios to demonstrate how to improve your interaction with customers. Learn how to be sensitive to the needs of diverse customers, and learn what values customers have.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees who work with customers

Topics
The course presents the following topical areas:
  • Introduction
  • Who is your most Important Customer?
  • Value 1: Show Respect
  • Value 2: Personalize
  • Value 3: Pay Attention
  • Value 4: Show You Care
  • Value 5: Advocate
  • Conclusion

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