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Telephone Customer Service: Avoiding Monster Mistakes

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmltamm_vod
Training Time ?
20 to 30 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a customer service professional you must not become complacent and be okay with providing lackluster service. It's time to reclaim the positive caring attitude and focus on making excellent service the standard, instead of the exception.

In this training video customer service professionals are introduced or reintroduced to the elements of superior service. Some elements reviewed include careful listening, product knowledge, personalizing the call, encouraging feedback and professionally handling customer complaints.

As a customer service professional you represent “the voice” of your organization. Use this video to develop skills for providing excellent telephone customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

New and experienced telephone customer service professionals

Topics
The course presents the following topical areas:
  • Introduction
  • The Basics
  • Complaints
  • Service is Sales
  • Conclusion

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