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Customer Service and Sales: Working as a Team

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlcssw_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Most people agree organizational “silos” lead to a myriad of issues. The question becomes what are you going to do to tear down the walls and start working as a team? This online training helps organizations and individuals recognize how to be stronger by working together.

This well-paced training video using sales and service as an example of two departments not working together to service internal or external customer needs. Some topics covered are how to recognize when department needs are being placed above customer needs, meeting internal customer's needs, improving internal and external interactions and how to be more efficient as a team.

Those who understand they are part of a team that must function with a common purpose set the stage for success. Use this training to encourage employees to provide exemplary service inside and outside your organization.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service and sales reps

Topics
The course presents the following topical areas:
  • How Could This Sale Go Wrong?
  • Viewing Policy and Roles Too Rigidly
  • Lack of Respect
  • Failure to Serve the Customer
  • Conclusion

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