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Customer Service: Avoid Costly Mistakes

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlacmi_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
9
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers.

This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies.

Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone looking to develop customer service skills

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Service Failures
  • Find a Way to Say Yes
  • Coach Each Other
  • Listen Carefully/Fix it on the Spot
  • More Customer Service Failures
  • What the Customer Really Hears
  • Good Customer Service
  • Conclusion

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