What to Say When: You Need to Break a Commitment
- Product ID
- tdocwswnbc_vod
- Training Time ?
- 4 to 8 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 4
- Question Feedback
- Wrong Answer Remediation
- Downloadable Resources
Have you ever had to break a commitment, and upset a coworker in the process? Unfortunately, sometimes you can’t avoid breaking a commitment. However, there are ways to help minimize the damage when these situations arise. This video presents different ways an employee might manage the situation when they need to break a commitment. Viewers learn how to properly present information about a commitment change to their coworker.
This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.
Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All employees
- You Need to Break a Commitment
© Mastery Technologies, Inc.