Back to Course List

Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service

This course has been discontinued and is no longer available.

Preview Video

Product ID: tdocssaz_vod
Training Time ?: 32 to 42 minutes
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 27
Quiz Questions: 10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

Are you ready to get the most out of your customer interactions? This online training video helps you improve your inbound or outbound sales calls with a number of quick tips to improve your communication with customers.

This online training video introduces you to 26 skills from asking for time to talk, to greet existing and potential clients, words to use or not use, tying down the sale and being creative when presented with a challenge. To get the most out of the course the 26 skills can be used for review, comprehensive sales training over a period of time or all at once.

Completing this course charges sales staff to apply new techniques or perfect and brush up on skills they already possessed. Re-energize your sales reps, generate more sales and keep current and new customers happy with this online training on improving telephone sales and customer service skills.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

Workplaces

Offices