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What is Emotional Intelligence?

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlwiei_vod
Training Time ?
27 to 37 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Online Emotional Intelligence Training

No matter how hard you try, emotion cannot be completely removed from the workplace. Emotions are a part of being human. Nonetheless, it is necessary to manage emotions so they work with and not against you. This is called emotional intelligence (EI). This video training program explains EI, how it is developed and the associated benefits.

In this training learners are introduced to five competencies used to develop emotional intelligence. The five competencies include self-awareness, self-regulation, self-motivation, empathy, and effective relationships. Each of the core competencies are explained in relationship to each other and what is achieved after mastering each competency.

Learners are left with a clear understanding of emotional intelligence and the associated benefit of effective relationships.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees looking for training in communication skills and relationship building

Topics
The course presents the following topical areas:
  • Introduction
  • Emotional Intelligence (EI)
  • Competency 1: Self-Awareness
  • Competency 2: Self-Regulation
  • Competency 3: Self-Motivation
  • Competency 4: Empathy
  • Competency 5: Effective Relationships

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