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Productive Communication is in Your Future

This course has been discontinued and is no longer available.

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Product ID: crmlpcii_vod
Training Time ?: 18 to 28 minutes
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 8
Quiz Questions: 10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

This video-based training course explains the limiting nature of past tense conversations, explores the action in present conversations and ends with the possibilities that abound in future conversations. This training is based on the book, “Leadership & the Art of Conversation.”

Learn how five principles can be applied in conversations to improve all communication, understanding conversations are actions, referred to as “speech acts.” Speech acts occur in one of three conversational realms. The realms are past, present and future. Clarification of each realm is provided to help participants differentiate between them and the impact of each.

Understanding how to effectively manage conversation as actions empowers participants with the confidence to overcome any difficulties encountered.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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