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Product ID
vadopqba_vod
Training Time ?
19 to 26 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
7
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
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Overview

Customers can share their experiences with your business easier and to a wider audience than ever before, and the experiences they are sharing are about the quality of your company’s goods and services. This video training explores the basics to evaluate and improve quality for your business.

This training explores the background of the business analysis of process and quality. Viewers learn about the key concepts of PDCA cycle. This video explores analysis of manufacturing defects and variations, and the use of control charts.

This video explains the basics of process and quality in the business environment and puts everything in the context of the history of quality and process management.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

All employees

Topics
The course presents the following topical areas:
  • Quality Experiences
  • The Artisan Era
  • The Industrial Revolution
  • Enter Statistics: Shewhart’s Contributions
  • Japan’s Turnaround
  • America Wakes Up
  • TQM to Now (TQM, 6 SIGMA, LEAN)

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