Emotional Intelligence: Social Competence

Social awareness and relationship management form a part of social competence necessary for leaders to connect with their team and help them reach organizational goals. This training focuses on understanding social awareness and building relationships at work in order to achieve better outcomes. Empathy is important for anyone, but vital in the workplace for leaders. Empathy helps leaders with communication, conflict, and business overall. Talking with employees and listening with employees helps overall morale.

Relationship management is about being dependable, approachable, and easy to work with. Asking the question “How do you want other people to see you?” Being able to listen and be known for this helps people be more productive and feel they can approach management and run ideas by them.

Using Emotional Quotient or EQ skills, helps management connect with their workers. Use this course to show leaders how to improve their social competence.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees, particularly those in a leadership role

• Introduction
• Social Awareness
• Relationship Management
• Summary

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute