Building Relationships: Interpersonal Relationships

The success of an organization is greatly dependent on how well the people within it work together. To achieve a team who works effectively, the team members and leaders must develop and implement strong interpersonal skills.

In this course, leaders are shown how and why strong interpersonal skills enable them to work effectively. Focusing on communication skills, this course illustrates the meaning, impact, and applications of the skills necessary for developing and sustaining strong interpersonal relationships: active listening; nonverbal communication; approachability; clarity and conciseness; empathy. Leaders are then shown how to develop and apply these skills to the interpersonal dynamics inherent in their positions and job responsibilities.

Present this course to ensure all leaders acquire the fundamental skills necessary to build and strengthen work partnerships and strong business networks.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Leaders

• Introduction
• Interpersonal Skills
• Building Business Partnerships
• Keys To Networking
• Summary

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute