Business Power Skills: Interpersonal Effectiveness

As a leader, you need certain technical skills to do your job. More important, however, are the interpersonal skills you use to interact with your team. After all, a recent Harvard University study found interpersonal skills are responsible for 85% of a person’s job success. As it becomes more common for employees to work across specialties, this is even more apparent. In your role as a leader, you are expected to bridge these gaps by being authentic, inclusive, curious, and positive. This course provides a number of examples and tips on how to improve your interpersonal effectiveness as a leader.

It is important to have a fruitful bond with your associates and to connect with them and learn from them. This helps you to build lasting and meaningful relationships with those around you. You should also know how to work collaboratively with your colleagues and associates, as collaboration is the key to prolonged success. Of course, disagreements may still arise from time to time, so you should be aware of the best practices of how to manage any challenges along the way. This course explores all of these important interpersonal skills.

Many of the qualities that make a great leader pertain to how that leader interacts with others, as no one can accomplish everything on their own. Gain key insights regarding becoming a more effective leader and manager through the materials provided in this training lesson.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone looking to develop leadership skills

• Introduction
• Manage Business Relationships
• Work Collaboratively
• Manage Disagreement With Colleagues
• Summary

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute