Come Back to Work Safely: Retail and Customer Service

This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided in this training is important during a time where returning to work may seem confusing because of the social distancing rules that go along with it. Humans are social by nature. This course helps customer-facing employees learn how to adapt to the reality of life during a pandemic, while keeping safety a priority.

First, the course explains what coronavirus is and its symptoms, how to protect yourself, and how to keep your distance while still being able to do your job. The safe work practices demonstrated include tips for wearing masks, maintaining social distancing, and keeping shared spaces clean. The video gives a good perspective on how to relate these things when returning to work in a retail or customer-facing environment. The course also highlights the importance of knowing when to stay home and how to stay healthy physically and mentally.

This course provides lots of tips on how to resume work in a retail environment during this time. Change can be hard, but with this training, it can be done!

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those working in retail or another customer-facing position

• Introduction
• Know Your Facts
• Protect Yourself
• Keep Your Distance
• Stay Home
• Take Care Of Your Own Health
• Communicate Clearly
• Manage Your Anxiety
• Put Others At Ease
• Retail And Customer Service Environments
• One More Thing

• Health And Safety - Employee Responsibility In 1 Minute
• Come Back to Work Safely: Transportation and Delivery
• Pandemic Fatigue