Emotional Intelligence In The Workplace

Emotional intelligence is the ability to recognize, manage, and harness the emotions of yourself and others in private and social interactions. Emotional intelligence improves decision making, conflict resolution, personal relationships, and leadership skills, and can often be the difference between success and failure. It is also a skill that can be developed. This course shows employees how to develop and improve their own emotional intelligence.

To use emotional intelligence, you must first be aware of your emotions and how they affect you and your interpersonal relationships. This self-awareness is critical; you need to be able to recognize your emotional weaknesses, for example, and not allow them to result in poor decisions. Once you can recognize your emotions and how they affect your reactions, you can begin to channel them into creating positive results. These are two of the areas in which you can help develop your emotional intelligence; this training video explores those and fourteen others, including non-verbal cues, listening, and benefitting from criticism.

Emotional intelligence is key in nearly every aspect of one’s life. After all, you interact with people every day, both in and out of work, and not possessing emotional intelligence negatively impacts those interactions. Utilize the information provided here and put emotional intelligence into action in the workplace.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Introduction
• Self-Recognition
• Self-Management
• Patience
• Personal Values
• Channeling Emotions
• Recognizing Emotions In Others
• Non-Verbal Cues
• Listening
• Applying Emotional Intelligence
• Benefiting From Criticism
• Providing Feedback
• Apologize When You Are Wrong
• Forgiveness
• Keep Your Word
• Help Others Succeed
• Watch For Manipulation
• Conclusion

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute