Understanding Emotional Intelligence

This training helps people understand what emotional intelligence is. Fostering emotional intelligence, controlling the emotions, and having empathy for other’s emotions are vital skills for building and maintaining healthy relationships. Modern technology has helped scientists understand how emotions affect us. Understanding how the brain works helps people understand how they work. This training teaches us how to understand emotions, emotional intelligence skills, and how to foster and self-regulate our emotions.

The training focuses how self-awareness helps a person control their emotions when they need to. This often helps a person make better decisions. Being empathetic and listening can help someone not be defensive and cause more problems. Use this course to help employees understand emotional intelligence and apply this understanding to their everyday life.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who works with others

• Introduction
• The Thinking Brain
• How The Brain Works
• Emotional Intelligence Skills
• Step 1: Fostering Awareness
• Step 2: Self-Regulate
• Step 3: Respond With Empathy
• Conclusion

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute