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Customer Service: How to Excel
- Product ID
- psplcsht_vod
- Training Time ?
- 5 to 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 4
- Quiz Questions
- 5
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they received shows how the company values them as a customer. This statistic demonstrates how critical customer service is to an organization’s success. This video training explores customer service and how to excel.
Customer service starts as soon as the customer steps in the store or logs onto the website. This video training educates viewers about customer habits and statistics.
Use this video to educate viewers about how to excel at customer service.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All customer service employees
Topics
The course presents the following topical areas:
- Introduction
- Customer Habits
- Management’s Role In Customer Service
- Delivering Top-Quality Customer Service
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