Customer Service: Difficult Customers
- Product ID
- psplcsdc_vod
- Training Time ?
- 6 to 11 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 4
- Quiz Questions
- 5
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
The cost of getting a new customer is seven times more expensive than retaining an existing one. So, businesses providing great service to all customers, especially those who become difficult, are positioned for continuous growth.
By teaching customer service personnel how to understand, approach, and communicate with a difficult customer, this course empowers customer service personnel to contribute to the company’s growth rather than deter it. Emphasizing the actions and behaviors that can frustrate customers, this course teaches techniques for handling a perceived difficult customer and shows employees why and how to welcome a complaint.
Present this course so all customer service employees learn how and why properly handling difficult customers translates to more sales and customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Employees throughout the company who engage with customers face to face, via the phone, or through online communications.
- Introduction
- Reasons Customers Get Upset
- Learn From Complaints
- Techniques For Handling Complaints
© Mastery Technologies, Inc.
