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Customer Service Excellence
- Product ID
- lplncsex_vod
- Training Time ?
- 9 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 8
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Good customer service can add real value to a customer’s experience. This video training explores how to achieve customer service excellence.
This training explores the importance of quality customer service. Viewers learn about the importance of word-of-mouth marketing. This training explains the four levels of business in relation to customers.
The level of customer service you provide influences how your customers feel about your company. Use this video to educate employees about customer service excellence.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All customer-facing employees
Topics
The course presents the following topical areas:
- Introduction
- Importance Of Customers
- Brand Recommendation
- Communication And Giving Good Service
- The 4 Levels Of Business
- 3 Invisible Assets
- Top Tips
- Recap
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