What to Say When: You See an Opportunity to Do Things Better

When it comes to getting an idea for process improvement heard and considered by your boss, a great deal depends on your approach. This video explains how to prepare to present your idea, get the decision maker’s undivided attention, present your case fully and then follow up to get a decision. It also helps you handle objections you may not have considered. Remember, there’s no substitute for thorough preparation, and timing is everything. This video vignette shows what not to do and a better approach to presenting an idea for change.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Any employee who wants to present a new idea

• You See an Opportunity to Do Things Better

• Respectful Workplace Communication
• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes