What to Say When: You Need to Persuade a Colleague

Persuading your colleague to change the way he or she does something takes careful planning and clear communication. It’s necessary to help them understand why you want something done, why it is desirable to make the change and to show them how they would benefit from the change. Once they have implemented the requested change, it’s important to sincerely show your appreciation for it. Watch this brief video that brings these ideas to life. You’ll see how important it is to look at the challenge and the change from a 360-degree perspective, and then make your pitch.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Any employee who wants to convince a colleague to change a work practice

• You Need to Persuade a Colleague

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails