What to Say When: You're New on the Job

A new employee often strives to complete tasks as thoroughly and efficiently as possible, but unless the person really understands what the task is and what company policies and procedure may come into play when performing the task, completing it in a satisfactory manner is all but impossible. This training video demonstrates the need to ask four simple questions before beginning a new project. Learn how to find out what is to be done, how it is to be done, when is to be done by and what resources can be used to complete the task in this course. This course helps employees with a new job task overcome their pride and ask the right questions to fulfill the request properly.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

New employees or employees given new responsibilities

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails