What to Say When: Manager Collection

The ability to clearly and effectively communicate is critical to a manager’s success. When leading a team communication is the tool with which you set objectives, provide feedback and coach your team to meet the organization’s goals. This course demonstrates communication strategies to help managers better communicate with their team.

This course features 14 lessons from the What To Say When series on workplace communication. These particular vignettes focus on issues managers might experience in the workplace. This course can be used to prepare managers with communication strategies before an issue arises, or to help remediate a situation currently going on. Each short vignette presents a common communication dilemma, and Human Resource expert, Hugh Murray, shares the communication strategies and tactics for dealing with the issue.

The manager collection covers issues related to taking lead of a new team, setting objectives and goals for employees, dealing with conflict between team members, and providing feedback and recognition. Each lesson in this course features a narrative example, demonstrating the right and wrong way to handle a problem. The entire course ends with a learning assessment to measure learner comprehension. The course also includes a leader guide and a downloadable “key points“ document to help you remember the communication strategy for each topic. Use this course with your leadership to ensure smooth communication when issues arise.

Note: The lessons in this course are available as individual courses if you are only interested in one specific topic.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers or supervisors

• Haunted by the Ghost of Your Predecessor
• Conducting Interviews and Appraisals
• There's a New Team Member
• Setting Objectives
• You Want to Offer Praise
• Criticizing a Team Member's Work
• Someone's Not Doing What You Need
• Someone Resists Change
• A Team Member is Uncooperative
• A Team Member is Late
• People are Wasting Time Online
• Generations Clash
• There's Conflict Between Team Members
• You're Asked to Host a Meeting

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails