What to Say When: Generations Clash

When you have a diverse age range of team members, how do you get them to work together? This course focuses on how different generations may clash in the office. Sometimes the different approaches to work, characteristic of a generation, starts to create a wedge between co-workers. This video presents a communication strategy for managers to use to help bring harmony to their team. The manager needs to make sure everyone understands the concerns all generations have so t work is getting done, as well as both groups understanding they may work differently. Use this course to bridge the gap between your Millennial team members and older employees.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone overseeing a team made up of employees from multiple generations

• Generations Clash

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails