The Service Mentality
- Product ID
- tdoctsme1_vod
- Training Time ?
- 23 to 33 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 9
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This video details the seven characteristics of a good customer service rep (CSR). Characteristics covered range from empathy to resiliency. The video demonstrates a scenario for each characteristic and highlights the improper and correct ways of handling customers.
The video discusses how CSRs sometimes encounter irate or difficult customers, which can affect how the next customer is handled. Techniques such as how to calm down in between customers are highlighted. Problems or disagreements in the work place or call centers also lead to ineffective customer service. The correct way to resolve internal work place issues are illustrated.
This online training video demonstrates how to meet the customer needs and resolve any issues, while staying in line with the objectives of the company.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Individuals looking to improve customer service skills
- Introduction
- Empathy
- Enthusiasm
- Ownership
- Responsibility
- Adaptability
- Balance
- Resiliency
- Review
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