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Killer Words of Customer Service

This course has been discontinued and is no longer available.

Preview Video

Product ID: tdockwcs1_vod
Training Time ?: 20 to 35 minutes
Language(s): English
Video Format: High Definition
Required Plugins: None
Number of Lessons: 10
Quiz Questions: 15
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

Sometimes a customer-facing employee may say something to a customer with good intentions that ends up making the situation worse. For example, the course gives the advice to not to say things like “calm down”, since this does not solve the problem, and it tells the customer how to act. It also seems patronizing. This training goes through different scenarios where someone might say the wrong thing to someone, and shows the wrong and right way to handle the situation.

The training is divided into chapters, with each chapter showing a different narrative example of a different phrase or “killer words” that should not be used while dealing with customers. This training gives tips on what phrases to avoid, what to do when adversity arises, and how to improve communication with customers. Use this course to learn how to avoid the “killer words” and provide exemplary customer service.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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