Email Matters: Respond Promptly

This course discusses the importance of responding to email messages in a timely fashion in order to avoid raising concerns about slow responses. It is important to align customer and co-worker expectations with likely outcomes. The course provides real-world examples in order to facilitate this understanding in an entertaining and engaging manner.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who uses email for work

• Respond Promptly

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails