Email Matters: Message Length

Email communication has “ease and speed”, so inboxes quickly become crowded, and workloads get heavy. This is why email messages should be brief. They are more likely to be read immediately, instead of saved for later if they are too long. This training advocates the idea of “less is more” when responding or sending an email. Learn some quick tips to apply before write your next message.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees who use email for work

• Message Length

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails