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Curing Negativity: Creating Positive Attitudes, Government Version

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlcpag_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
12
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Attitudes, good and bad, can have a large impact in the workplace. They can influence productivity, morale, and the quality of one's work. Unfortunately, negativity is an attitude growing rapidly; it is also one of the ones with the greatest impact. Negativity and bad attitudes in general, can affect different people in different ways, but regardless of the manifestation, it needs to be recognized and treated so the workplace can function effectively.

This video demonstrates how to recognize problematic attitudes and impact behavior in order to replace new reactions with positive responses. Furthermore, potentially stressful situations must also be tempered so negative attitudes do not manifest due to sheer habit.

Negativity can turn a workplace into a stagnant and hostile environment, one where projects are completed poorly and customers are treated unfairly. Knowing how to recognize negative attitudes is the first step to eliminating them; fight negativity in the workplace with the lessons in this training video, thus ensuring your workplace is a positive one.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those who work in the government sector

Topics
The course presents the following topical areas:
  • Introduction
  • Types of Negativity
  • Recognize and Take Responsibility for Attitudes
  • Diagnose Attitude and Focus on the Behavior
  • Behavior Impacts Team Goals
  • Acknowledge Underlying Causes
  • Clarify Values
  • Replace Old Reactions
  • Practice New Responses
  • Address Stressful Situations
  • Follow Up and Model Good Behavior
  • Conclusion

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