Applying Customer Service Skills Internally, Healthcare Version

No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. “Applying Customer Service Skills Internally, Healthcare Version” explains the needs of internal customers and how you can meet those needs.

Improving internal interactions makes for better, more productive work days. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers' needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer.

Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Healthcare professionals interested in developing internal customer service skills

• Introduction
• Internal Customers
• Indentify Your Customer
• Determine Customer Needs
• Make a Plan and Carry it Out
• Show the Right Attitude
• Follow Up and Measure Progress
• Be a Good Customer
• Customer Grievances
• Conclusion

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute